We strive to meet increasingly demanding expectations, including in terms of quality assurance, compliance with rapidly changing regulations, process automation, reducing environmental impact, shortening the time needed to implement new projects, and speed of order fulfillment.
All this is happening at a very dynamic pace, and every customer—both those we already work with and potential partners—expects an individual approach, priority treatment, and real business value resulting from the cooperation. So every day brings new challenges, but we approach them with great optimism and, as the experience of recent years shows, we deal with them really effectively.

The company's certification activities probably help to meet many of these requirements? How important are these certificates for customers, both domestic and foreign?

Yes, certifications are a very important element in building trust, both in relations with new contractors and in maintaining a sense of stability and security among existing customers. By meeting international quality and safety standards, we assure our partners that the production of their products is in responsible and competent hands.
Of course, we also regularly undergo demanding customer audits, and our certificates – IFS HPC (for personal hygiene and household chemicals), ISO 9001:2015, ISO 22716:2009, and SMETA audit – form a solid systemic foundation, the effects of which are visible every day in the operation of the factory. Aerosol Service plans to obtain further certificates, which reflects not only growing market requirements, but also the ambitions and direction of development of our organization.

You probably mean the planned implementation of ISO 14001? Have you noticed increasing demands from potential customers in terms of environmental standards? How do customers evaluate your activities in this area?

Exactly – we see the implementation of ISO 14001 as a natural next step in the development of responsible management of the impact of our activities on the environment. In recent years, we have been intensively developing this area – in cooperation with key partners, we participate in the international Manufacture 2030 program, invest in new infrastructure and modernize existing solutions, with particular emphasis on environmental aspects.
We have increasingly more knowledge and experience, which allows us to set more precise goals and consistently work on improving processes. The effects of these activities are presented in detail in our ESG report, available on our website. Although customers still largely use other criteria when choosing a business partner, it is clear that expectations regarding environmental responsibility are steadily growing, and this aspect is becoming increasingly important in decision-making processes.

What, apart from ensuring that production complies with standards, makes customers want to work with Aerosol Service?

There is no single universal recipe for success, because different customers—and even different people within the same organization—have different needs and priorities, which can sometimes be mutually exclusive or difficult to achieve. However, I believe that our flexibility and ability to develop compromise solutions allow us to find a model of cooperation that satisfies all parties – both customers and the teams involved in the implementation of projects on our side.
We are a company with a fast and efficient decision-making model, and at the same time we are characterized by high operational efficiency. From my perspective, interpersonal relationships are also of great importance – we work with companies, but above all with people who have their own goals, challenges, and time pressures. Every day, as a team, we make every effort to support them in achieving these goals, which naturally translates into value for Aerosol Service.

Are there any other elements worth highlighting, such as cooperation at the concept stage, documentation support, project management, or logistics?

All the elements you mentioned are extremely important, and their significance depends on the perspective of the specific customer. Contract manufacturing of aerosols and liquids is a complex, multi-stage process. Every year, we respond to hundreds of inquiries – we prepare complex calculations, conduct commercial negotiations, and plan ambitious implementation projects.
We implement numerous new products, introduce changes to existing specifications, develop new formulas and manufacturing technologies, and adapt customer formulas to our production lines. We conduct and commission a range of tests, adapt our machinery, design effective and reliable filling and packaging technologies, and perform numerous production tests.
At the same time, we source raw materials and packaging, negotiate commercial terms, and ensure continuity of supply. We maintain constant contact with our customers, plan production, manage warehouse stocks, and respond to changing demands. We control quality at many stages of the process and ensure efficient, stable production.
Every day, thousands of pallets move between our factory, warehouses, and customer locations around the world, thanks in large part to our Logistics Department and our own transport fleet.
We strive to systematically improve all of this – we learn from experience, including the more difficult ones, we correct our actions and make our customers happy to return to us with new projects.
We are also of interest to many reputable companies, including global industry leaders, who come to us both on recommendation and thanks to the growing recognition of Aerosol Service. This is a great honor for us and a strong motivation for further development.

Is the fact that your company offers both aerosol and non-aerosol filling one of your distinguishing features? What specific benefits does this offer your customers?

We have repeatedly observed that customers who have liquid products in their portfolio but no aerosols have decided to expand their range to include this form thanks to their cooperation with us. There are relatively few companies specializing in the production of aerosols on the market, compared to those offering liquid packaging.
The key benefit is the ability to carry out both types of production in one location, which simplifies processes, communication, and logistics. Even if a customer does not plan to implement aerosols, they can benefit from our knowledge and experience, including in the field of working with hazardous materials. This also demonstrates our openness to the development of new, often non-obvious technologies – in addition to the production of aerosols and liquids, we also manufacture aerosol containers and have many advanced technological implementations to our credit, with more already in the pipeline. We do not shy away from challenges – we treat them as an impulse for development.

What is it like to work with a client who is just starting out and does not yet have a finished product concept? How often do you actually implement projects "from scratch"?

The biggest challenge with these types of projects is their scale—if the volume potential is insufficient, it is difficult to commit the resources necessary for full product development. Nevertheless, we analyze every inquiry, talk to potential clients, and look for possible solutions. It often turns out that we can rely on our existing product portfolio, which significantly reduces implementation time and costs.
In situations where the customer has both an idea and the appropriate sales resources, our sales team begins with a detailed analysis of needs, gathering a complete set of input information. Then, either independently or in cooperation with the R&D Department, we develop the optimal solution, schedule, and project budget. When we talk about the possibility of coming to us "with just an idea," we mean that we have a competent and creative team that guides the customer through the entire process, ending with a specific, tailored offer and effective implementation.
We implement such initiatives not only with new partners – our existing customers are also eager to develop new concepts with us, which gives us great satisfaction.

What are your plans for 2026 in terms of trade fairs and industry events?

2026 is fast approaching, and our Marketing Department, in cooperation with the Management Board, has already planned most of the events where you will be able to meet representatives of Aerosol Service.
We will be exhibiting at three key trade fair events. As usual, at the beginning of the year – in February – we will be present at Paris Packaging Week, an integral part of which is the Aerosol Dispensing Forum, the largest European event in the aerosol industry.
A new addition will be our participation in the Cosmoprof Worldwide trade fair in Bologna, where we have previously participated as visitors, and in 2026 we will present our offer to a wider group of potential partners.
In May, we will return to Amsterdam, where you will be able to visit our stand during PLMA International. We have also confirmed our presence at the Interclean trade fair, and there are many indications that, as in 2025, we will also meet during the World Cosmetic Industry Congress, the HPCI CEE trade fair, and the BAMA Forum.

In addition to the goals you mentioned—such as acquiring new customers, meeting with current partners, presenting technology, and building image—it is worth adding a few more important aspects.
Trade fairs give us a unique opportunity to meet directly with a large number of potential customers in a very short time. Many of them come with specific business ideas, while others are learning about our company for the first time, which is also of great value to us. Even with intensive marketing activities, it is difficult to achieve a comparable effect in such a short time.
Representatives of Sales, Marketing, Purchasing, and R&D are present at the fair, which is why, in addition to customer relations, we actively meet with suppliers, follow new developments in packaging, raw materials, technology, and regulations, and seek inspiration for further development of our competencies and offerings.

What advice would you give to a company that is considering working with Aerosol Service but is not yet sure whether the contract manufacturing model is right for them?

I would definitely encourage them to talk to us. We would be happy to listen to your ideas, analyze the situation, and jointly assess the feasibility of working with a contract manufacturer.
If, on the other hand, the challenge is choosing the right partner, I can emphasize that we make every effort to provide our customers with exactly the level of support they expect. We have an experienced team of specialists, solid technological resources, and a strong motivation to build long-term business relationships.
If you see potential for cooperation or simply want to get to know us better, please feel free to contact us.

What is the best way to contact you or another representative of the Sales Department? What is the first step?

You can contact me via LinkedIn or use the contact form on our website: www.aerosol.pl.
The selected Sales Department representative will respond by email or contact you by phone, and in the next steps we will collect detailed information and arrange an online conversation or face-to-face meeting. Then, depending on the project, we prepare samples, develop the product, prepare quotations, plan implementation, and start production, always in close cooperation with the customer.